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Frequently Asked Questions, Chalet Topaz
Booking & Prices
How much does it cost to rent Chalet Topaz?
Season prices are set out on our Prices & Booking page.
The chalet can also be rented by the night (minimum 5 nights) outside the season (May, October, November and early December). Contact us for a tailored quote: contact@dergi.fr or +33 (0)6 28 04 08 44.
What extra costs are there?
Security deposit: €7,500 pre-authorisation on the card used to pay for the stay, before arrival, released 7 days after departure
Mid-stay cleaning: INCLUDED in the price
End-of-stay cleaning: INCLUDED in the price
Household linen: INCLUDED in the price
Tourist tax: €3.50 per person per night, added to the rental amount
How do I book Chalet Topaz?
Directly on the website's Booking page
Through our contact form, by email (contact@dergi.fr) or by phone (+33 (0)6 28 04 08 44)
We check availability for your dates
You pay a 30% deposit on signing
The balance is due 60 days before arrival
What is the cancellation policy?
Cancellation more than 60 days before arrival: possible, deposit not refunded
Cancellation less than 60 days before arrival: no refund
We strongly recommend taking out cancellation insurance when you book.
Can I rent the independent apartment on its own?
No. The independent apartment (1 bedroom and a sofa bed, sleeps 4) cannot be rented separately, out of consideration for the guests in the main chalet.
It has its own entrance and everything it needs (kitchen, shower room, etc.) for a group within the group: grandparents, nannies, cooks and so on.
Capacity & Facilities
How many people can sleep at Chalet Topaz?
Chalet Topaz comfortably sleeps 18 guests:
6 bedrooms with double beds (3 of them, including the apartment bedroom, have beds that split into 2 singles)
1 bunk room with 4 single beds
1 sofa bed in the independent apartment
Ideal for 2 to 4 families or a large group of friends.
How many bathrooms are there?
The chalet has 7 bathrooms or shower rooms:
Master bedroom and bunk room: private bathroom
The other 5 bedrooms, including the apartment bedroom: private shower room
Additional separate WCs
No more morning queues!
Is household linen provided?
Yes, household linen is included in the price: bed linen, towels and tea towels.
Is there wifi at the chalet?
Yes, the chalet has free high-speed wifi throughout. Perfect for sharing your ski photos, working if you need to, or streaming films and series in the cinema room.
Is the Chalet suitable for families with children?
Yes, the Chalet was designed with families in mind:
a 4-bed bunk room with a climbing wall and its own bathroom;
a cinema room that doubles as a games room;
children's books, a baby cot and a high chair;
an independent apartment, handy for grandparents or a babysitter.
Children put their skis on right outside the ski room. The Piou-Piou beginners' area is just east of Plagne Soleil, and the ESF ski school is a 100 m walk away. Babysitting is available on request.
What equipment is there in the main kitchen?
The kitchen is fully equipped to a professional standard:
2 ovens, microwave, 2 dishwashers
Induction hob
1 large fridge
1 large fridge-freezer
Nespresso machine, filter coffee maker, kettle, toaster
Tableware and utensils for more than 18 people
2 raclette machines
Spacious worktop and central island
You have everything you need to cook relaxed meals for the whole group.
The apartment kitchen is also fully equipped (oven, microwave, dishwasher, hob, etc.).
Location & Access
Where exactly is Chalet Topaz?
Chalet Topaz is in Plagne Soleil, one of the 10 villages of the La Plagne ski resort, in the French Alps (Savoie).
Full address: Chalet Topaz, 460 route de Plagne Soleil, Ensemble des Chalets des Alpages, Plagne Soleil, 73210 La Plagne-Tarentaise
GPS coordinates: 45.508, 6.688
Google Maps link: click here
Is the chalet really on the slopes?
Yes! It is genuinely ski-in/ski-out. The chalet sits right on the Dou du Praz blue run. You put your skis on in front of the chalet and reach the Bergerie chairlift in a few minutes. At the end of the day, you ski back down to the chalet.
Distance to the slopes: 0 metres. You cannot get any closer!
How far is the centre of Plagne Soleil?
The pedestrian centre of Plagne Soleil, with its shops, restaurants and the ESF ski school, is a 50-metre walk away (about 1 minute).
There you will find:
Mini-market
Bakery
Restaurants and bars
Ski hire shops
ESF (French ski school)
Ski pass office
How do I get to Chalet Topaz?
By car:
From Geneva: about 2h30 (200 km)
From Lyon: about 2h30 (210 km)
From Chambéry: about 1h30 (100 km)
Motorway to Albertville, then the Tarentaise valley to Aime and the La Plagne road
Free public car park near the Chalet. Covered public car park about 300 m away.
By train and shuttle:
Nearest station: Aime-La Plagne (in the valley)
Regular shuttles to Plagne Soleil (about 35 to 40 min)
We can arrange a private transfer on request
By air:
Geneva airport: about 2h30
Lyon Saint-Exupéry airport: about 2h30
Chambéry airport: about 1h30 (low-cost flights in season)
Is there parking?
Yes, there is a free public car park near the Chalet and a covered public car park about 300 m away. In high season, we recommend arriving early to make parking easier. You can unload at the foot of the steps up to the Chalet, as no car can get closer to the entrance.
Is there step-free access?
The Chalet is reached by about fifty steps (cleared of snow, with a handrail and an anti-freeze system). For this reason, the chalet is unfortunately not accessible to people with reduced mobility. For families with a baby, we strongly recommend a baby carrier.
Are there steps between the Chalet and the slope?
No. The Chalet sits right on the Dou du Praz blue run: you put your skis on in front of the ski room and ski back to the door at the end of the day, until the end of the season. The fifty or so steps only concern access from the car and village side, with an unloading point at the foot of the steps.
Activities & Services
Which hotel-style services are included in the rental?
The Chalet comes with hotel-style services included:
a personal welcome on arrival;
beds made for your arrival;
bed linen, towels and kitchen linen;
mid-stay and end-of-stay cleaning;
toiletries in every bathroom;
embroidered slippers with the Chalet's name;
firewood;
local assistance available 7 days a week during your stay.
Can we have meals cooked at the Chalet?
Yes, on request, with two options prepared at the Chalet by our partners, 5 days out of 7:
Family dishes: generous food served to share, with a continental breakfast, homemade cake for afternoon tea and a three-course dinner.
Bistronomic: more refined, adding a cooked breakfast and a plated dinner.
Prices are quoted for the confirmed week. Daily cleaning, massages, babysitting and airport transfers are also available as options.
Which ski runs can I reach from the chalet?
From Chalet Topaz you have direct access to the La Plagne ski area (225 km of runs) and, beyond it, to the Paradiski area (425 km of runs including Les Arcs).
Runs for all levels: green, blue, red, black
Snowparks and beginner areas
Link to Les Arcs via the Vanoise Express cable car
Off-piste and unmarked itineraries
Access is via the Bergerie chairlift, reached directly from the Dou du Praz run where the Chalet stands.
Is the chalet suitable for beginner skiers?
Yes. The Dou du Praz run, where the Chalet stands, is a groomed blue run that skiers can tackle after just a few days: it takes you to the Bergerie chairlift in 2 minutes.
First steps: just east of the village, Plagne Soleil has a Piou-Piou area for children and a learning area with a rope tow up a section of green run.
Lessons: the ESF ski school is a 100 m walk from the Chalet.
Confident skiers: red and black runs are close by.
What is there to do in La Plagne besides skiing?
La Plagne offers plenty of activities off the slopes:
Rail toboggan (Coaster at Plagne Bellecôte)
Olympic bobsleigh track (1992 Olympics and the upcoming 2030 Games)
Snowshoeing and forest walks
Ice rink and ice hockey
Swimming pool and aquatic centre
Spa and wellness
Ice via ferrata (for the adventurous)
Tandem paragliding
Evening events and entertainment in the different villages
Are there shops and restaurants nearby?
Yes, Plagne Soleil has all the essential shops 50 m from the chalet:
Mini-market (fresh produce, bread, local cheeses)
Several restaurants (Savoyard, pizzerias, crêperies)
Bars and pubs for après-ski
Sports shops (hire, repairs)
Ski pass office
You can also easily reach La Plagne's other villages (Plagne Centre, Plagne Bellecôte) by télébus (gondola) or shuttle.
Which services are available on request?
We offer several services on request, subject to our providers' availability:
Family dishes or Bistronomic meal option with cooked breakfast (quoted for the week)
Ski pass booking
Activity planning (private ski lessons, snowshoe outings...)
Morning delivery of bread and pastries
In-chalet massages and treatments
Contact us to plan a tailor-made stay.
Special Facilities
Is the sauna included in the rental?
Yes, the private sauna is included and open to all guests. It holds 4 to 6 people. Perfect for unwinding after a day on the slopes!
What is in the cinema room?
The cinema room has:
A very large screen
Surround sound system built into the screen
Comfortable sofas for about 10 people
Netflix, Disney+, etc. (with your own accounts, for legal reasons)
Ideal for film nights with family or friends.
What is the "Pilates lounge"?
The Pilates lounge is a space dedicated to wellbeing and light exercise, equipped with:
Yoga mats
Pilates balls
Resistance bands and small fitness equipment
A calm, bright space next to the sauna
Perfect for stretching after skiing or keeping up a fitness routine on holiday.
Is the ski room heated?
Yes! The ski room has:
Boot dryers for 18 pairs (warm, dry boots every morning!)
Space for equipment (helmets, poles, goggles)
Direct access from outside
No need to carry your gear up to the bedrooms.
There is also a dedicated, key-locked storage area outside the Chalet, so your skis and snowboards stay out of the way.
Rules & Conditions
Are pets allowed?
Unfortunately, we do not accept pets at Chalet Topaz.
Can I smoke in the chalet?
Chalet Topaz is entirely non-smoking. Smoking is allowed on the outdoor terraces and balconies. Please respect this rule for everyone's comfort.
Is there a minimum age to rent the chalet?
The person signing the contract must be at least 25 and present for the whole stay. Groups of young people must be supervised by a responsible adult.
Are parties allowed?
No, parties are not allowed. Family meals are welcome, with respect for the neighbours and quiet after 10 pm. No one outside the group may enter the Chalet, either overnight or during the day.
What are the arrival and departure times?
Arrival: from 5 pm
Departure: before 10 am
These times let us prepare the chalet properly for your arrival. If you need different times, contact us and we will do our best to accommodate you.
Practical Information
What should I bring?
The chalet is fully equipped. Just remember:
Your ski equipment (or hire it locally)
Your personal belongings and clothes
Personal toiletries (a welcome kit is provided in every bathroom and shower room)
Any medication you need
Games and books for the evenings (in addition to the many already at the Chalet)
Everything else is there!
Is there 4G/5G coverage?
Yes, Plagne Soleil has excellent coverage with all French mobile networks. 4G works very well, and some areas have 5G.
What happens if there is a problem during the stay?
Our local contact is available 7 days a week during your stay. If a technical problem arises (heating, plumbing, etc.), we act quickly or call in a professional.
Any other questions?
Feel free to contact us:
Email: contact@dergi.fr
Phone: +33 (0)6 28 04 08 44
We usually reply within 24 hours and will be glad to help you prepare your stay at Chalet Topaz!
Last updated: autumn 2026